Mon-Fri : CheckOUT 9am-Noon & CheckIN 1pm-5pm

we close Noon-1pm for lunch

Sat-Sun : 9am or 5pm (by appointment)

 

1. Arrivals, Departures & Holidays

Check-IN Time

Cat guests are welcome to check in at any time from 1pm to 5:30pm on weekdays or only at 9am or 5pm on weekends (no early check-in's or late check-out's on weekends without prior scheduling); please note that our lobby is closed on these major holidays : New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. Even though the lobby is closed, our staff will still be attending to our guests on these days.

 

Check-OUT Time

Cat guests may be checked out at any time between 9am to Noon on weekdays or only at 9am or 5pm on weekends (no early check-in's or late check-out's on weekends without prior scheduling); please note that our lobby is closed on all major holidays. We do have cat care staff working behind the scenes after our lobby is closed. However, these staff members are responsible for animal care only & are not authorized to open our doors or check out cat guests after the lobby is closed.

 

Early Check-IN or Late Check-OUT

If you need to check-in your cat earlier OR If you need to check-out your cat later than above mentioned times, you may make special arrangements. Early check-ins or late check-outs will be billed at a rate of $15.00 each. We will do our best to accommodate your travel schedule, however we do require as much advance notice as possible.

 

Peak Holiday Policies

During the peak cat boarding dates listed below, a 3 night minimum stay requirement will apply to any reservation where your cat stays with us on any of the dates shown below. The deposit will be active a few days before the holiday, possibly into a week after. Because demand is extremely high during these peak periods, a NON-refundable deposit of $75 (+tax) will be due & an invoice will be emailed, at the time of booking. The following periods are considered “peak boarding dates”; The MeowMANOR will fill for these dates well in advance, so please make your boarding reservations early:

 

No Check-IN's or Check-OUT's

New Years Day : January 1st

Memorial DayLast Monday in May

Independance DayJuly 4th

Labor DayFirst Monday in September

ThanksgivingFourth Thursday in November

Christmas DayDecember 25th

2. Cat Boarding Restrictions

Kittens

Cats must be at least 4 months of age to board at The MeowMANOR, since they cannot be fully vaccinated until this age. Once at least 4 months old, we'd love your little one to come & stay with us! Boarding young kittens is a great way to accustom them to a variety of sights, sounds & experiences & will make their future cat boarding experience much more familiar & enjoyable.

 

Older Cats

We do not place an upper age limit on boarding cats, but we ask that you consider your geriatric cat’s unique personality & special needs. Some geriatric cats have a more difficult time being away from their family. We discourage boarding cats over the age of 14. However, if you do need to board your geriatric cat, The MeowMANOR's spacious suites could be a great fit for cats who might become unduly stressed in a cage-like enclosure that is common in most veterinary clinics.

 

Cats We Can’t Board

  1. Aggressive or Feral Cats: We all know a "crabby" cat who might not like every person they meet, but who is generally safe to handle or be around. These cats can usually be boarded with little difficulty. HOWEVER, we are unable to board cats that are truly dangerous, feral/wild, or one who may react with aggression when frightened. The safety of our cat care staff, your cat & our other cat-guests is our first priority. If you are unsure of your cat's temperament & feel they might be aggressive, we recommend contacting us in advance to schedule a time to bring your cat in for a brief visit. This "meet & greet" will give us a better idea of whether we are the right option for your cat. 
    If, after your cat checks in, we determine that we are unable to safely handle your cat, we will do our very best to accommodate you & your cat. This might include:

    • Upgrading to a FelineAPT, if available, allowing our staff to work, clean & feed daily in safe conditions​.

    • Your cat will be loved & be given much attention daily, but will not be permitted to leave their room during their stay.

  2. Females who are pregnant or in heat: cats who are pregnant should be boarded at a veterinary clinic in the event that they go into labor & need medical intervention or care during the delivery. Cats who are in heat are not accepted; our male cat guests can detect females in heat from long distances away & can become highly agitated, resulting in a less-than-calm resort experience for all our cat-guests.

  3. Cats recuperating from recent invasive medical procedures: Your vet is the best place for your cat to stay following any invasive medical procedure that took place within the last 10 days.

  4. Cats with serious medical conditions or cats that require frequent vet attention: Such conditions include cats with frequent, uncontrolled seizures; cats suffering from debilitating paralysis; or cats with serious cardiac, kidney or liver disorders. Cats with these conditions are best boarded with your veterinarian.

  5. Cats who are exhibiting signs of, or who have recently been diagnosed with, contagious disease. This includes:

  • Panleukopenia (distemper) within the past 6 months

  • FP (Feline Panleukopenia aka distemper) positive

  • FIP (Feline Infectious Peritonitis) positive

  • Being treated for ringworm. Ringworm is a highly contagious condition and all medication prescribed must be completed 1 week prior to stay
     

** NOTE ** 

We do board cats that are FIV (Feline Immunodeficiency Virus) or FeLV (Feline Leukemia Virus) positive.

However, these cats will remain in their room for the duration of their stay.

3. Preparing Your Cat

Getting Ready for Your Cat's Resort Stay

Just like children who are nervous parting ways during that first school day, some cats & their parents, too, can be a bit nervous at drop-off time. We’d like to help your cat acclimate to the experience so, if possible, we suggest that within the two weeks prior to your cat’s stay you visit with your cat during business hours “just for fun”. Make a “just for fun" visit as often as you like. We’ll make the experience special by giving him or her a yummy treat or a nice head scratch, which will help kitty associate The MeowMANOR with fabulous things. Having been here, even for a few minutes, will help your cat remember the experience in a positive light – kitty came here with you, got a snack & some attention, then went back home with you, too – all is well with the world. Socializing your cat & helping him or her experience new people & places is a great way to help develop a relaxed, comfortable & eager to try new things throughout life.

 

Cat Bedding, Toys & Comfort Items

We want your cat to feel comfortable & secure while staying with us, therefore you may supply your cat’s personal bedding (no oversized beds or comforters, please). Any bedding item or toy that becomes too damaged or that we believe may pose a hazard to your cat may be removed at the sole discretion of our cat care staff. You may also supply cat toys or comfort items for him or her to enjoy. The items must be washable, be suited to your cat’s size & may not pose an obvious choking hazard. Please also bring your cat's carrier, in case of an emergency.

 

Cat Meals from Home

At no additional charge, we will feed your own dry (if pre-portioned in a plastic sealed sandwich bags) or canned cat food instead. Kitty room service is delivered each morning & during the late afternoon/early evening hours. If your cat is accustomed to a mid-day meal, we have an option to serve a third meal around noon for an additional $3.00 per day.

4. Vaccines & Medical Info

Cat Vaccinations

The safety of our feline guests is our first priority; therefore, we require that all cats staying with us be current on the vaccinations listed below.  Cat vaccinations should be administered at least 7 days prior to arrival by a licensed veterinarian - we are unable to accept home-administered cat vaccinations. Written or emailed proof of current cat vaccines must be received by The MeowMANOR at least 72 hours prior to check-in.

Rabies vaccine, 1 year or 3 years
FVRCP vaccine  aka  "feline distemper vaccine" 
FeLV vaccine  aka  "feline leukemia" (for cats that go outdoors, from once a year to every day)

Feline Upper Respiratory Infection

the MeowMANOR takes great pride in trying to provide you with the cleanest and healthiest boarding facility. However, no boarding kennel is 100% safe from Feline Upper Respiratory Infection (FURI), including us. You do take a risk every time you board your cat and there are no guarantees against FURI. We exercise great care to keep our facility clean, sanitary and properly enclosed. We check each and every cat for visible signs of fleas and disease before it ever enters the boarding resort.

Medical Information

Medications: If your cat takes oral medications, regular oral supplements, or receives occasional & minimal topical skin treatments, we will administer these medications at no additional charge. All medications must be in their original containers! An extra charge may apply for more complex administration or special circumstances. Please inquire before reservation.

 

Flea and Tick Treatment

For the benefit of all cat resort guests, we want to make sure that The MeowMANOR remains “pest-free”; therefore, upon Check-IN, every cat-guest will receive an oral preventative, such as CapStar or CapGuard. If our staff determines that your cat has signs of ticks, fleas or flea dirt, we will administer a Frontline Plus or Revolution ($15.00 fee) upon arrival. This topical gel is applied through an applicator tube in a small spot on the skin of your cat’s back. No exceptions.

 

Medical Emergencies

When you check in at The MeowMANOR, we ask that you give us the name & contact information of your personal veterinarian & provide us with your preferences regarding veterinary care for your cat during your absence (this should also be notated on your cats Purrsonality Profile and In Case of Emergency forms before checking in). Be advised, accidents or Incidents can occur while you're away. We do everything in our power to avoid these, but if a medical problem occurs with your cat, we will first attempt to contact you & get your cat in to see your own vet, if located within 10 miles of the resort; if unavailable, or if the situation is critical, we will take your cat to a nearby veterinarian or to the nearest emergency clinic. All charges for veterinary care & transportation will be your responsibility – please refer to Client Agreement and In Case of Emergency​ for more information.

 

Emergency Contact

While you’re away, please provide us with the phone number where you can be reached if an emergency arises. We will also ask that you provide us with a second & third back-up contact if after reasonable efforts we are unable to reach you. One of these individuals must be a person you trust, who will be in the local area while you are away, and who you will authorize to make decisions for you about your cat if you cannot be reached. Your cat is a member of your family & we honor this relationship – it’s critical that we be able to reach you or your designee quickly, should an emergency arise. If we are unable to reach you or your designee, we will use our best judgment and act in the best interest of your cat, as if your cat were our own.

5. Payment & Cancellations

Payment Requirements

  • The MeowMANOR accepts all major credit cards via Square, Cash, Google Pay, Apple Pay & Personal Checks

  • Please be sure to read over our Client Agreement for more information

 

Cancellations
Boarding cancellations must be made within the time frame listed below, or you will be charged for one night's rate for the room you reserved, unless otherwise noted. Other cancellations or no shows will result in being charged the full amount of the scheduled daycare or boarding.

  • DayCARE : 1 day (24 hours) prior to scheduled date.

  • Overnight Boarding : At least 3 days (72 hours) prior to scheduled arrival date

5. Payment & Cancellations

Payment Requirements

  • The MeowMANOR accepts all major credit cards via Square, Cash, Google Pay, Apple Pay & Personal Checks

  • Please be sure to read over our Client Agreement for more information

 

Cancellations
Boarding cancellations must be made within the time frame listed below, or you will be charged for one night's rate for the room you reserved, unless otherwise noted. Other cancellations or no shows will result in being charged the full amount of the scheduled daycare or boarding.

  • DayCARE : 1 day (24 hours) prior to scheduled date.

  • Overnight Boarding : At least 3 days (72 hours) prior to scheduled arrival date

6. CatCam's & Add-On's

CatCAM's

We are proud to offer everyone access to some CatCAM's while their cat is boarding with us. However, we do ask that you respect the employees of the MeowMANOR while you are viewing the camera's. There are two options to speak through the camera's:

  • the Sound button

  • the Voice button

Please only use these buttons to speak to your cat. Do NOT use these buttons to communicate or call out for an employee. If this is done, the sharing of the camera will be removed. If you wish to speak to an employee regarding an issue, please call them at 757-828-6369 immediately.

Add-ON's
We offer a few Add-ON items for you. 

  • Administered Medications We can only administer oral medications at this time. If your feline friend requires an injection, we recommend contacting your vet.

  • Pick-UP & Drop-OFF Services As long as your cat is able to be handled by our employees, we offer this because we know life can be hectic. We will charge for the roundtrip in miles, to and from the MeowMANOR. 

  • Mid-MEAL We set our routine based on AM & PM feedings. If your cat requires an afternoon meal, we are happy to make that happen for you.

  • Photos, Emails & Texts We are extremely busy during the day, especially during the holidays. We spend a lot of time helping new customers, cleaning & caring for our cat-guests. Once your cat has checked in and you wish for us to send photos, email or text you daily, we offer this for you, in order to make the time needed to communicate with you.

  • Frontline Plus We offer this if we find any evidence of flea dirt, fleas, etc. Or if you haven't applied a preventative, we offer this to you as well. 

  • Early Check-IN & Late Check-OUT We like to think of ourselves as a hotel for cats. With hotels, Check-IN is in the afternoon and Check-OUT is in the mornings. But we are able to accomodate any schedule, please just let us know.

We accept cash, checks, credit cards, apple pay & google wallet

© 2015 by The Meow MANOR, LLC. All Rights Reserved - Cat Pet Boarding in Newport News, Hampton Roads