Our Policies
You must read the entirety of this page. When you sign & submit the required forms, you are indicating that you've read, understood, & agree to all of our policies.
1. Arrivals, Departures & Holidays
2. Cat Boarding Restrictions
3. Preparing Your Cat For Boarding
4. Cat Vaccines & Medical Information
5. Payment & Cancellations
6. CatCAM's & Add-ON's
1. Arrivals, Departures, & Holidays
Check-IN Time
Cat guests are welcome to Check-IN at any time from 1pm to 5:30pm on weekdays or only at 9am or 5pm on weekends (no early Check-IN's or late Check-OUT's on weekends without prior scheduling); please note that our lobby is closed on these major holidays : New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. Even though the lobby is closed, our staff will still be attending to our guests on these days. If you reschedule Check-IN or Check-OUT before or after business hours, there is a $30/hour fee.
Example: We close at 5:30pm, if you schedule to arrive at 7pm we will round up to two hours, a $60 fee. If you have any questions, please email the owner at angela@themeowmanor.com
Check-OUT Time
Cat-guests may Check-OUT at any time between 9am to Noon on weekdays or only at 9am or 5pm on weekends (no early Check-IN's or late Check-OUT's on weekends without prior scheduling); Note that our lobby is closed on all major holidays. We do have cat care staff working behind the scenes after our lobby is closed. However, these staff members are responsible for animal care only & aren't authorized to open our doors or check out cat guests after the lobby is closed. If you reschedule Check-IN or Check-OUT before or after business hours, there is a $30/hour fee.
Example: We close at 5:30pm, if you schedule to arrive at 7pm we will round up to two hours, a $60 fee. If you have any questions, please email the owner at kara@themeowmanor.com
Early Check-IN, Late Check-OUT
If you need to Check-IN earlier OR If you need to Check-OUT later than above mentioned times, you may make special arrangements. Early Check-IN's or late Check-OUT's will be billed at a rate of $15.00 each. We will do our best to accommodate your travel schedule, however, we do require as much advance notice as possible.
If you reschedule Check-IN or Check-OUT before or after business hours, there is a $30/hour fee.
Example: We close at 5:30pm, if you schedule to arrive at 7pm we will round up to two hours, a $60 fee. If you have any questions, please email the owner at kara@themeowmanor.com
Peak Holiday Policy
During the peak boarding dates listed below, a 3-night minimum stay requirement will apply to any reservation. The deposit will be active a few days before the holiday, possibly into a week after. Because demand is extremely high during these peak boarding dates, a NON-refundable deposit of $75 (+tax) will be due & an invoice will be emailed, at the time of booking. The deposit will be applied to your balance. The MeowMANOR will fill for these dates well in advance, please make your boarding reservations early:
Holidays & Peak Boarding Dates
Lobby Closed - No Check-IN's or Check-OUT's
New Years Day : January 1st
Memorial Day : Last Monday in May
Independance Day : July 4th
Labor Day : First Monday in September
Thanksgiving : Fourth Thursday in November
Christmas Day : December 25th
2. Cat Boarding Restrictions
Kittens
Cats must be at least 4 months of age to board at the MeowMANOR, since they can't be fully vaccinated until this age. Once at least 4 months old, we'd love your little one to come & stay with us! Boarding young kittens is a great way to accustom them to a variety of sights, sounds, experiences, & will make their future cat boarding experience much more familiar & enjoyable.
Older Cats
We don't place an upper age limit on boarding cats, but we ask that you consider your geriatric cat’s unique personality & special needs. We discourage boarding cats over the age of 17, however, if you do need to board your geriatric cat, the MeowMANOR's spacious rooms could be a great fit for cats who might become unduly stressed in a cage-like enclosure that is common in most veterinary clinics.
Cats We Can NOT Board
Aggressive or Feral Cats: We all know a "crabby" cat who might not like every person they meet, but who is generally safe to handle or be around. These cats can usually be boarded with little difficulty. HOWEVER, we're unable to board cats that are truly dangerous, feral/wild or one who may react with aggression when frightened. The safety of our staff, your cat & our other cat-guests is our first priority. If you are unsure of your cat's temperament & feel they might be aggressive, we recommend contacting us in advance to schedule a time to bring your cat in for a brief visit. This "meet & greet" will give us a better idea of whether we are the right option for your cat. If, after your cat checks in, we determine that we are unable to safely handle your cat, we will do our very best to accommodate you & your cat. This might include:
Upgrading to a MeowMANSION or FelineAPT, if available, allowing our staff to work, clean & feed daily in safe conditions.
Your cat will be loved & be given much attention daily, but will not be permitted to leave their room during their stay.
Females who are pregnant or in heat: cats who are pregnant should be boarded at a veterinary clinic in the event that they go into labor & need medical intervention or care during the delivery. Cats who are in heat are not accepted; our male cat-guests can detect females in heat from long distances away & can become highly agitated, resulting in a less-than-calm resort experience for all our cat-guests.
Cats recuperating from recent invasive medical procedures: Your vet is the best place for your cat to stay following any invasive medical procedure that took place within the last 10 days.
Cats with serious medical conditions or cats that require frequent vet attention: Such conditions include cats with frequent, uncontrolled seizures; cats suffering from debilitating paralysis; or cats with serious cardiac, kidney, or liver disorders. Cats with these conditions are best boarded with your veterinarian.
Cats who are exhibiting signs of, or who have recently been diagnosed with, contagious disease. This includes:
Panleukopenia (distemper) within the past 6 months
FP (Feline Panleukopenia aka distemper) positive
FIP (Feline Infectious Peritonitis) positive
Being treated for ringworm. Ringworm is a highly contagious condition & all medication prescribed must be completed 1 week prior to stay
** NOTE **
We do board cats that are FIV (Feline Immunodeficiency Virus) or FeLV (Feline Leukemia Virus) positive.
However, these cats will remain in their room for the duration of their stay.
3. Preparing Your Cat
Getting Ready for Your Cat's Resort Stay
Just like children who are nervous parting ways during that first school day, some cats & their parents, too, can be a bit nervous at Check-IN. We’d like to help your cat acclimate to the experience so, if possible, we suggest that within the two weeks prior to your cat’s stay you visit with your cat during business hours “just for fun”. Make a visit as often as you like. We’ll make the experience special. Having been here, even for a few minutes, will help your cat remember the experience in a positive light. Socializing your cat & helping him or her experience new people & places is a great way to help develop a relaxed, comfortable & eager to try new things throughout life.
Cat Bedding, Toys, & Comfort Items
We want your cat to feel comfortable & secure while staying with us, therefore you may supply your cat’s personal bedding (no oversized beds or comforters, please). Any bedding item or toy that becomes too damaged or that we believe may pose a hazard to your cat may be removed at the sole discretion of our cat care staff. You may also supply cat toys or comfort items to enjoy. The items must be washable, be suited to your cat’s size & may not pose an obvious choking hazard. Also bring your cat's carrier, in case of an emergency.
Cat Meals From Home
At no additional charge, we will feed your own dry (we would love it if you could pre-portion it in a plastic sealed sandwich bags) &/or canned cat food. Room service is delivered each morning & during the late afternoon/early evening hours. Food is discarded & refreshed daily unless you instruct otherwise. If your cat is accustomed to a mid-day meal, we have an option to serve a third meal around noon for an additional $3.00 per day, per cat.
4. Vaccines & Medical Info
Cat Vaccinations
The safety of our cat-guests is our first priority; therefore, we require that all cats be current on the vaccinations listed below. Vaccinations should be administered at least 7 days prior to arrival by a licensed veterinarian - we are unable to accept home-administered cat vaccinations. Written or emailed proof of current cat vaccines must be received by the MeowMANOR at least 72 hours prior to check-in.
* Rabies vaccine, 1 year or 3 years
* FVRCP vaccine aka "feline distemper vaccine"
* FeLV vaccine aka "feline leukemia" (for cats that go outdoors)
Feline Upper Respiratory Infection
the MeowMANOR takes great pride in trying to provide you with the cleanest & healthiest boarding facility. However, no boarding kennel is 100% safe from Feline Upper Respiratory Infection (FURI), including us. You do take a risk every time you board your cat & there are no guarantees against FURI. We exercise great care to keep our facility clean, sanitary & properly enclosed. We check each & every cat for visible signs of fleas & disease before it ever enters the boarding resort.
Medical Information
Medications: If your cat takes oral medications, regular oral supplements, or receives occasional & minimal topical skin treatments, we will administer these medications at no additional charge. All medications must be in their original containers! An extra charge may apply for more complex administration or special circumstances. Please inquire before reservation.
Flea & Tick Treatment
For the benefit of all cat-guests, we want to make sure that the MeowMANOR remains “pest & flea-free”; therefore, upon Check-IN we will flea comb all cat-guests. If we discover after arrival that your cat has fleas or ticks, you consent to our use of a Capstar or Gapguard to kill any current parasites at your additional expense of $20. Indoor cats are also able to get fleas, so they are not an exception.
NO EXCEPTIONS.
Medical Emergencies
Before you Check-IN at the MeowMANOR, we ask that you give us the name & contact information of your personal veterinarian & provide us with your preferences regarding veterinary care for your cat during your absence (this is notated on your Purrsonality Profile & In Case of Emergency forms before Check-IN). Be advised, accidents or incidents can occur while you're away. We do everything in our power to avoid these, but if a medical problem occurs with your cat, we'll first attempt to contact you & get your cat in to see their own vet, if located within 10 miles of the resort; if unavailable, or if the situation is critical, we'll take your cat to a nearby veterinarian or to the nearest emergency clinic. All charges for veterinary care & transportation will be your responsibility – please refer to Client Agreement & In Case of Emergency for more information.
Emergency Contacts
While you’re away, please provide us with the phone number where you can be reached if an emergency arises. We'll also ask that you provide us with a second & third back-up contact if after reasonable efforts we are unable to reach you. One of these individuals must be a person you trust, who will be in the local area while you are away, & whom you'll authorize to make decisions for you about your cat if you can't be reached. Your cat is a member of your family & we honor this relationship – it’s critical that we be able to reach you or your designee quickly, should an emergency arise. If we are unable to reach you or your designee, we will use our best judgment & act in the best interest of your cat, as if your cat were our own.
5. Payment & Cancellations
Payment Requirements
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the MeowMANOR accepts all major credit cards via Square, Cash, Google Pay, Apple Pay & Personal Checks
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Please be sure to read over our Client Agreement for more information
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Payments are to be made in full at Check-IN.
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If you Check-OUT early, a refund will be issued.
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If you need to extend, payment will need to be made at the time of extension made.
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30+ night bookings can pay in full or pay 1/2 at Check-IN & the remaining balance in 30 days with a credit or debit card on file.
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After Check-IN & there's an Add-ON purchase, a flea treatment applied, or any additional charges, the balance will
be due on or before Check-OUT. -
If there happens to be a balance due at Check-OUT, and payment can not be made, legal action can & will be taken.
Cancellations
Boarding cancellations must be made within the time frame listed below, or you will be charged for one night's rate for the room you reserved unless otherwise noted. Other cancellations or no shows will result in being charged the full amount of the scheduled daycare or boarding.
DayCARE : 1 day (24 hours) prior to the scheduled date.
Overnight Boarding : At least 3 days (72 hours) prior to scheduled arrival date
6. CatCAM's, Activity Page, & Add-ON's
CatCAM's
We are proud to offer everyone access to our CatCAM's. However, we do ask that you respect the staff of the MeowMANOR while you are viewing the cameras. There are two options to speak through the cameras:
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the Sound button
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the Voice button
Please only use these buttons to speak to your cat. Do NOT use these buttons to communicate or call out for an employee. If this is done, the sharing of the camera will be removed. If you wish to speak to an employee regarding an issue, please call them at 757-828-6369 immediately.
Also, please understand that texting or emailing us to check on your cat or ask when they will be coming out of their room will result in a Text/Email Update charge. Only text us for business or emergency-related issues.
Activity Page
We have activity page updates here at the MeowMANOR! These updates will be at the MeowMANOR staff's discretion on what we choose to post and share here. Although we may not always be able to update here, we will do so as often as we can so we can share a little bit of your kitty's staycation with you.
You may check in on your kitty's activities at any time through your customer profile (link below) or you will get an email every evening at 8 pm with all the updates.
Add-ON's
We offer a few Add-ON items for you.
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Administered Medications : We can only administer oral medications at this time. If your cat requires an injection, we recommend contacting your vet.
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Pick-UP & Drop-OFF Services : As long as your cat is able to be handled by our employees, we offer this because we know life can be hectic. We charge for the roundtrip in miles, to & from the MeowMANOR.
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Mid-MEAL : We set our routine based on AM & PM feedings. If your cat requires an afternoon meal, we are happy to make that happen for you. The fee is per day, per cat.
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Photos, Emails & Texts : We're extremely busy during the day, especially during the holidays. We spend a lot of time helping new customers, cleaning & caring for our cat-guests. Once your cat has checked in & you wish for us to send photos, email, or text you daily, we offer this for you, in order to make the time needed to communicate with you. The fee is per day, per cat family
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Frontline Plus : We offer this if you need a treatment, or if we find any evidence of flea dirt, fleas, etc. Or if you haven't applied a preventative.
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Early Check-IN & Late Check-OUT : We like to think of ourselves as a hotel for cats. With hotels, Check-IN is in the afternoon, after 1pm & Check-OUT is in the mornings, before Noon.